Improving accountability in public services

This subcomponent will finance technical assistance and training in the following areas:

  1. Building government capacity for using monitoring and evaluation (M&E), and engaging citizens in monitoring service delivery, to improve the management of public services – in partnership with research institutes – with a focus on the water supply and sanitation sector;
  2. Increasing the effectiveness of grievance redress mechanisms, notably the following:
    • Right to Public Services Commission, Right to Information Commission and KP Ombudsman
    • Civil society organizations (CSOs) engaged in raising awareness and helping citizens, especially women,to access grievance redress mechanisms.